General Frequently Asked Questions

Q: How secure is my purchase?

A: All payment information is encrypted and payments are processed through a secure SSL certificate. Processing is handled through authorized credit card companies or PayPal, depending on the payment processing method that you choose.

Q: What payment methods can I use?

A: You can securely make any payments with a credit card or via your PayPal account.

Q: When will I receive my product?

A: If you made a purchase online using a credit card, you will receive order receipt and product information by e-mail as soon as the purchase has been approved. We will then initiate delivery straight away, and the delivery time for worldwide shipping is 7-14 business days.

Q: I have lost the password to my account?

A: Don’t worry, just contact us, and after we have verified your details we will reset your password. natively, you can click on the “forgot my password" button and it will be sent to your e-mail address.

Q: I registered in the past but cannot log in anymore?

A: Try to locate the e-mail sent to you when you first registered, check your user name and password and try again. If this doesn’t work, please contact us.

Q: I can't understand what letters are in the security code?

A: You can click on the refresh button and get a new set of letters. We ed a very easy and clear captcha for this purpose.

Q: Will I receive any information on my purchase?

A: Yes - the information about your purchase and your account information will be sent to the e-mail address that you chose for your account. Please ensure that you approve our e-mail address so that it doesn’t get treated as junk mail.

Q: Can I get a refund if I change my mind?

A: We are so confident about the quality of our products that we offer a 30 Day Money Back Guarantee to all our customers. If for any reason you are not completely satisfied with your purchase, simply return the products to us and we will refund your money. We do not refund shipping & handling.

Hair Loss FAQ

Get answers to frequently asked hair loss questions.

Q. lately I'm extremely stressed and I feel like I'm losing more hair, is there any connection between them?

A. Yes, there is a strong connection between stress and hair loss,
The condition of a person's hair can tell you a lot about stress levels in their lives, that is why we strongly advise to treat your mental health as well as your physical, as well as getting a balanced diet.

Q. I heard that a normal person sheds about 50-100 hairs per day is that true?

 A. yes it is completely normal, we have on our sculpt about 100,000 hairs, the problem starts when you lose hair but new hair doesn't grow and replace the hairs we lost.

Q. is hair loss connected to aging?

A. Yes, Gradual thinning is a normal part of aging. However, hair loss may lead to baldness when the rate of shedding exceeds the rate of re growth, when new hair is thinner than the hair shed or when hair comes out in patches

Q. lately I don’t find any time for a regular meal, I eat mainly fast food, is nutrition and baldness connected?

A. Having inadequate protein or iron in your diet or poor nourishment in other ways can cause you to experience hair loss. Fad diets, crash diets and certain illnesses, such as eating disorders, can cause poor nutrition.

Q. I have changed my birth control pills, and I feel like I'm losing more hair than usual, can this be related?

A.  Certain drugs used to treat gout, arthritis, depression, heart problems and high blood pressure may cause hair loss in some people. Taking birth control pills also may result in hair loss for some women.

Q.Is hormonal Changes related to hair loss?

A. Hormonal changes and imbalances can cause temporary hair loss. This could be due to pregnancy, childbirth, discontinuation of birth control pills, the onset of menopause, or an overactive or underactive thyroid gland.

Q. I'm dying my hair for a couple of years now am I doing any damage to my hair?

A. chemicals used for dying, tinting, bleaching, straightening or permanent waves can cause hair to become damaged and break off if they are overused or used incorrectly .

Q. I heard that brushing your hair 100 strokes a day will make it healthier and shinier. I started to do this, but now I feel like I'm just ripping it out after awhile what should I do?

A. Regular brushing shouldn't lead to hair loss. There is no need to do 100 strokes, over styling and excessive brushing also can cause hair to fall out if the hair shaft becomes damaged.

Q. My dad still has a great head of hair and he's 57. Does this mean that I'm safe too?

A. You're correct in the sense that balding does have hereditary components which would suggest that you should, in theory, experience very little hair loss in your lifetime. The catch is that when baldness is inherited it most likely involves a collection of genes, so there is no guarantee that you will always have hair just like your father. Have you considered the family history on your mother's side? This counts too.

Q. I'm only 21 and am already thinning a little on top. Lately, I've been wearing my baseball hat more often, but should I be letting my hair breathe more so it will stop falling out?

A. Hair is actually just dead protein, and therefore does not need to breathe. The part that is alive is the root under the skin. This area is connected to a blood supply and it's from here that it gets its oxygen. If you're more comfortable in a hat, you can wear it as much as you want.

Q. Is it better to use Cimavill spray and rube it on my sculpt after spray?

A. You do not have to use your fingers to apply Cimavill pilatory spray; however it may help you feel like you have more control. There is exactly one dose of medication in each applicator and it is meant to be applied directly to the scalp without having to be exposed to any other skin. It is fine to use your fingertips, but be sure you scrub you hands well afterwards.